Frequently Asked Questions

You Ask We Answer

Q.  When is order cut off for next week delivery?

A. Every Friday at 5pm

Q. When will my order be delivered?

A. If you placed your order by the Friday 5pm deadline then your order will be delivered on your schedule municipality day which can be found under "Delivery Information" or "Delivery Calendar".  If you missed the Friday 5pm deadline then your order will be delivered the following week.  For example if you place your order on Saturday May 12th  and you live in Vancouver, your order will be delivered on Tuesday May 22nd between 6-10pm.  

Q.  What if I can't be home during the delivery times?

A.  If you are unable to be home during our delivery times we require a cooler to be left for us to place the order in along with a freezer pack or two.  If that is not possible we are always happy to accomodate other arrangements, such as leaving the order with a neighbour or rescheduling your delivery for the following week.  Please note any return deliveries requires an additional delivery fee.

Q.  Is a subscription required or minimum orders needed for delivery?

A. We are not subscription based.  We make weekly and monthly deliveries depending on the municipality.  Tuesday and Thursday delivery areas are weekly and have a minimum order of $100 for free delivery delivery or a $5 delivery fee is required.  Wednesday delivery areas are monthly and there is a $100 minuminum order requirment as well as a $5 delivery fee.  Please refer to our "delivery information" page or "delivery calendar" for which day your delivery day would be.  

Q. Can I order for someone else?

A. Absolutely.  When you place the order make sure to put your information in the billing section and the reciprients information in the shipping section.  Please make sure to leave a contact number for the reciprient as we send out reminder texts the day of the delivery as well as a courtesy text when we are en route to making the delivery.

Q.  How do the gift cards work?

A.  Our Real Meals gift card is a electronic gift card.  When making the purchase make sure to put all shipping and billing information to yourself.  If you put the reciprients information in the shipping section the gift card email will end up in their trash folder.  You will receive 2 emails; one is a confirmation of the order the second contains the gift card link.  Feel free to open the link and check it out or print off a copy of the gift card to include in a card.  You can then forward the email to the reciprient with a personalized message.

Q. Are you able to customize any meals for dietary allergies or restricitons?

A.  Absolutely.  Please email us with a list of menu items that you would be interested in ordering along with what restricitons or allergies you have.  From there we will provide you with a quote for the customization including the minimum order requirements for each menu items that you would need to customize.  

Q.  What does "Gluten Friendly" means?

A.  We use the term gluten friendly because we work in a shared kitchen that is not gluten free.  We are however the only producers in the space at our time of production, follow all safety guidelines for sanitation of equipment and work spaces as well prepare our gluten friendly menu items in one batch and our our gluten containing menu items in another to avoid any cross contamination.

Q. What happens if I do not confirm my availability or respond to the text message I receive the morning of my delivery day?

A.  If we do not receive confirmation by 4pm the day of your delivery day you order will be rescheduled for the following week.

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September 2017 - Where To Find Us!

Burnaby Farmers' Market Deer Lake Park (in the parking lot of Burnaby City Hall)
Saturdays from 9am-2pm
  • September 23rd
Vancouver Farmers' Market 
Mount Pleasant (2300 Guelph Street) Sundays from 10am-2pm
  • September 24th
We hope to see you there!
Read more →

August 2017 - Where To Find Us!

Burnaby Farmers' Market Deer Lake Park (in the parking lot of Burnaby City Hall)
Saturdays from 9am-2pm
  • August 19th
Vancouver Farmers' Market 
Mount Pleasant (2300 Guelph Street) Sundays from 10am-2pm
  • August 20th

Ladner Village Market (5028A Ave, Delta) 2nd and 4th Sunday's 10am-4pm

  • August 27th
We hope to see you there!
Read more →

July 2017 - Where To Find Us!

Burnaby Farmers' Market Deer Lake Park (in the parking lot of Burnaby City Hall) Saturdays from 9am-2pm
  • July 29th
Vancouver Farmers' Market 
Mount Pleasant (2300 Guelph Street) Sundays from 10am-2pm
  • July 30th

Ladner Village Market (5028A Ave, Delta) 2nd and 4th Sunday's 10am-4pm

  • July 23rd
We hope to see you there!
Read more →

June 2017 - Where To Find Us!

Burnaby Farmers' Market Deer Lake Park (in the parking lot of Burnaby City Hall)
Saturdays from 9am-2pm
  • June 10th
Vancouver Farmers' Market 
Mount Pleasant (2300 Guelph Street) Sundays from 10am-2pm
  • June 25th

Ladner Village Market (5028A Ave, Delta) 2nd and 4th Sunday's 10am-4pm

  • June 11th
We hope to see you there!
Read more →

May 2017 - Where To Find Us!

Burnaby Farmers' Market Deer Lake Park (in the parking lot of Burnaby City Hall)
Saturdays from 9am-2pm
  • May 27th
Vancouver Farmers' Market 
Mount Pleasant (2300 Guelph Street) Sundays from 10am-2pm
  • May 28th - due to unforeseen renovation complications we are unable to attend this date. Please do place an order for FREE delivery and 10% off using promo code "mntpleasant" for this coming weeks deliveries. Sorry for any inconvenience 
We hope to see you there!
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April 2017, Where to find us!

Royal City Farmers' Market Uptown New West, Belmont Street
1st & 3rd Saturdays from 11am-3pm
  • April 15th
Port Moody Farmers' Market Port Moody Recreation Complex 
Sundays from 10am-2pm
  • April 2nd
  • April 23rd
Vancouver Farmers' Market
Hastings Skate Park (Refrew Street) Sundays from 10am-2pm
  • April 9th
We hope to see you there!
Read more →

March 2017, Where to find us!

Royal City Farmers' Market Uptown New West, Belmont Street
1st & 3rd Saturdays from 11am-3pm
  • March 18th
Port Moody Farmers' Market Port Moody Recreation Complex 
Sundays from 10am-2pm
  • March 5th
  • March 19th
Vancouver Farmers' Market
Hastings Skate Park (Refrew Street) Sundays from 10am-2pm
  • March 12th
Nat Bailey Stadium (Ontario Street at 30th Ave) Saturdays 10am-2pm
  • March 4th
We hope to see you there!
Read more →

February 2017, Where to find us!

Royal City Farmers' Market
Uptown New West, Belmont Street
1st & 3rd Saturdays from 11am-3pm
February 18th
Port Moody Farmers' Market
Port Moody Recreation Complex 
Sundays from 10am-2pm
February 19th
Vancouver Farmers' Market
Hastings Skate Park, Refrew Street
Sundays from 10am-2pm
February 12th
Nat Bailey Stadium (Ontario Street at 30th Ave)
Saturdays 10am-2pm
February 11th
We hope to see you there!
Read more →

January 2017, Where to find us!

Royal City Farmers' Market
Uptown New West, Belmont Street
1st & 3rd Saturdays from 11am-3pm
January 21st
Port Moody Farmers' Market
Port Moody Recreation Complex 
Sundays from 10am-2pm
January 8th
January 22nd
Vancouver Farmers' Market
Hastings Skate Park, Refrew Street
Sundays from 10am-2pm
January 29th
Nat Bailey Stadium (Ontario Street at 30th Ave)
Saturdays 10am-2pm
January 7th
We hope to see you there!
Read more →